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Occupations in the Banking Industry
Office and administrative support occupations account for 2 out of 3
jobs in the banking industry (table 2). Bank tellers, the largest number
of workers in banking, provide routine financial services to the public.
They handle customers’ deposits and withdrawals, change money, sell
money orders and traveler’s checks, and accept payment for loans and
utility bills. Increasingly, tellers also are selling bank services to
customers. New accounts clerks and customer service representatives
answer questions from customers, and help them open and close accounts
and fill out forms to apply for banking services. They are knowledgeable
about a broad array of bank services and must be able to sell those
services to potential clients. Some customer service representatives
work in a call or customer contact center environment, taking phone
calls and answering emails from customers. In addition to responding to
inquiries, these workers also help customers over the phone with routine
banking transactions and handle and resolve problems or complaints.
Loan and credit clerks assemble and prepare paperwork, process
applications, and complete the documentation after a loan or line of
credit has been approved. They also verify applications for
completeness. Bill and account collectors attempt to collect payments on
overdue loans. Many general office clerks and bookkeeping, accounting,
and auditing clerks are employed to maintain financial records, enter
data, and process the thousands of deposit slips, checks, and other
documents that banks handle daily. Banks also employ many secretaries,
data entry and information processing workers, receptionists, and other
office and administrative support workers. Office and administrative
support worker supervisors and managers oversee the activities and
training of workers in the various administrative support occupations.
Management, business, and financial occupations account for about 25
percent of employment in the banking industry. Financial managers direct
bank branches and departments, resolve customers’ problems, ensure that
standards of service are maintained, and administer the institutions’
operations and investments. Loan officers evaluate loan applications,
determine an applicant’s ability to pay back a loan, and recommend
approval of loans. They usually specialize in commercial, consumer, or
mortgage lending. When loans become delinquent, loan officers, or loan
counselors, may advise borrowers on the management of their finances or
take action to collect outstanding amounts. Loan officers also play a
major role in bringing in new business and spend much of their time
developing relationships with potential customers. Trust officers manage
a variety of assets that were placed in trust with the bank for other
people or organizations; these assets can include pension funds, school
endowments, or a company’s profit-sharing plan. Sometimes, trust
officers act as executors of estates upon a person’s death. They also
may work as accountants, lawyers, and investment managers.
Securities, commodities, and financial services sales agents, who make
up the majority of sales positions in banks, sell complex banking
services. They contact potential customers to explain their services and
to ascertain the customer’s banking and other financial needs. They also
may discuss services such as deposit accounts, lines of credit, sales or
inventory financing, certificates of deposit, cash management, or
investment services. These sales agents also solicit businesses to
participate in consumer credit card programs. At most small and
medium-size banks, however, branch managers and commercial loan officers
are responsible for marketing the bank’s financial services. This has
become a more important task in recent years.
Other occupations used widely by banks to maintain financial records and
ensure the bank’s compliance with Federal and State regulations are
accountants and auditors, and lawyers. In addition, computer specialists
are needed to maintain and upgrade the bank’s computer systems and to
implement the bank’s entry into the world of electronic banking and
paperless transactions.
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Source: US Department of Labor, Bureau of Labor Statistics
For More Information go to http://www.bls.gov/oco/
